SHIPPING & RETURNS

SHIPPING & RETURNS

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SHIPPING

For any questions regarding shipping and/or returns, please contact us at info@mashulka.com.

All Mashulka orders are considered custom orders and can take up to 10 business days to create.  What does this mean?  This means that your order will be ready to ship within 2-3 weeks time.  

Currently, Mashulka orders shipped within the continental US can take between 2-6 days to ship.  All orders shipped within the continental US will have a tracking number that can be tracked with the USPS.

Once your order has been shipped, it is in the care of the postal service.  Mashulka is not liable for any errors and/or damage caused by the postal service.  Mashulka is also not liable for any damage to items while you open your parcel.  Please use care when opening your Mashulka parcels, and contact us if you have received a damaged parcel.  Mashulka will be happy to assist in correcting any postal service delivery issues.

RETURN POLICY

Our return policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

 * Any item not in its original condition, is damaged for reasons not due to our error.

* Any item that is returned more than 30 days after the purchase date.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.  If you have not received your refund within 5 business days, please contact us at info@mashulka.com.

SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mashulka.com and send your item to: 513 Garden Street, Studio C, Santa Barbara, CA, 93101, United States.

SHIPPING YOUR RETURN

To return your product, you should mail your product to: 513 Garden Street, Studio C, Santa Barbara, CA, 93101, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.